Last updated: 11th June 2026
At Paula Beauty, we want you to love every product you purchase. If something isn’t right, we’re here to help.
1. Eligibility for Returns
For hygiene and safety reasons, we can only accept returns for:
- Damaged or faulty items
- Incorrect items received
- Unopened, unused products in their original packaging (within 14 days)
We cannot accept returns on:
- Opened or used beauty products
- Items with broken seals
- Sale or clearance items (unless faulty)
2. Damaged, Faulty, or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours with:
- Your order number
- Photos of the product and packaging
- A description of the issue
We will offer a replacement, refund, or store credit. Return shipping for faulty/incorrect items is covered by us.
3. Change‑of‑Mind Returns
For eligible items:
- Must be returned within 14 days
- Must be unopened and unused
- Customer is responsible for return shipping
Refunds are issued once the item is received and inspected.
4. Refund Processing
Approved refunds are issued to the original payment method. Please allow 5–10 business days for processing.
Partial refunds may apply if:
- Packaging is damaged
- Only part of a bundle is returned
5. Return Process
- Contact us at [Insert Email]
- Provide your order number and reason for return
- Receive return instructions
- Send the item back using the provided method
Unauthorised returns may not be accepted.
6. Lost or Missing Deliveries
If your order does not arrive:
- Contact us within 7 days of the estimated delivery date
- We will investigate with the courier
- If confirmed lost, we will issue a replacement or refund
7. Contact Us
For return or refund enquiries: Email: info@paula-beauty.com Website: https://paula-beauty.com/